Refund Policy for Tanzania Community
Effective Date: [Insert Date]
At Tanzania Community, we strive to provide a platform that offers excellent value to our users. However, we understand that there may be situations where refunds are requested. This Refund Policy outlines the terms and conditions for refunds related to services and subscriptions on our platform.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- If a technical issue on our platform prevents access to a purchased service or subscription, and the issue remains unresolved for an extended period.
- If the service provided does not match its description or fails to deliver as promised.
- If a duplicate payment or erroneous transaction occurs.
2. Non-Refundable Services
The following services are non-refundable:
- Paid advertisements or promotions that have already been displayed.
- Subscriptions or memberships after partial or full usage of benefits.
- Donations or contributions made voluntarily to community projects.
3. Refund Request Process
To request a refund:
- Contact us at info@tzcommunity.com with the following details:
- Name and contact information.
- Transaction ID or receipt number.
- A brief description of the issue and reason for the refund request.
- Refund requests must be submitted within 14 days of the original transaction date.
4. Processing Time
- Refunds will be processed within 5-10 business days upon approval.
- Refunds will be issued to the original payment method used during the transaction.
5. Changes to the Refund Policy
Tanzania Community reserves the right to update or modify this Refund Policy at any time. Changes will be communicated through our platform or other appropriate channels.
6. Contact Information
For any questions or concerns regarding this policy, please reach out to our customer support team at info@tzcommunity.com.
